Ring Crafting Times
At Mitchel & Co, we craft each piece of jewellery to your exact specifications in our workshops. Please allow 10–20 working days for delivery as we create your special item. For urgent needs, look for express items available within 5 working days. If you have a specific deadline, feel free to contact us—we’ll do our best to accommodate you!
Free UK Delivery
We offer free delivery on all UK and Ireland orders. Once dispatched most UK orders arrive the next day and require a signature for security. Your jewelry is fully insured during transit and discreetly packaged to keep the surprise intact!
Outside the UK and Ireland? Delivery times for all European shipments outside of the UK will vary depending on destination and are subject to a charge. For a bespoke estimate, please contact us at info@mitchelandco.com
See Delivery for more information
Returns
For your peace of mind, we are happy to refund, exchange or offer store credit for stock items, within 14 days of your collection/receipt of the item.
Online orders will be sent via post, and must be returned within 14 days of delivery. Please make sure your jewellery fits the criteria before returning. Full information can be found on our Returns page.
Warranty
Our limited lifetime warranty covers manufacturing defects and includes a free initial cleaning, inspection, and resizing service. Regular inspections—recommended every 12 to 18 months—are complimentary for UK-based customers and can extend the life of your jewellery.
Please note that this warranty covers only items manufactured entirely by Mitchel & Co. and does not include normal wear and tear, accidental damage, or theft. We recommend insuring your jewellery separately for comprehensive coverage. Warranty services are void if your jewellery is altered by other jewelers. Regular servicing with Mitchel & Co. is required every 18 months to maintain warranty coverage. Find out more information here
WHY SHOP WITH US
Free & Secure UK Delivery
Complimentary resize
Hand finished in the Jewellery Quarter
Ethically sourced diamonds & gemstones
Lifetime Warranty
SELECT FROM OUR CURATED DIAMONDS
Our diamond selection has been carefully curated by our in-house certified specialist, Mitch, allowing you to choose from the best diamonds for your tailor-made ring.
Your Selected Diamond:
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OUR TRUSTED PROCESS
CONSULT
In store or online, our expert team will guide you through our tailor-made range of bespoke rings - you might find your one true ring.
DESIGN & MODEL
You've decided what sort of ring you'd like... now, this is where your dream becomes a reality! Our Birmingham-based design team will work with draft images, measurements, and modelling to create wax models and render images to showcase your dream design.
CRAFT
Our dedicated and experienced team use the designs developed in the previous stage to make your vision come to life. All of our rings are made from scratch in our workshop located in the infamous Jewellery Quarter in Birmingham.
FIT & DELIVER
After the final polish is complete, we will work with you to perfect the fit of your ring to ensure that it is the companion that you've been dreaming of. Once this is done, you can select from a range of delivery options to suit you.
MADE BY EXPERTS, TREASURED BY MANY
An engagement is such a special time in any person's life. Whether the big moment has happened, or you're planning every detail - we've got the ring to match the moment. At Mitch & Co, our seasoned artisans take great pride in crafting jewellery with meticulous attention to detail, reflecting our commitment to excellence. From intricately designed engagement rings to delicately crafted pendants, Our creations exude timeless elegance, symbolising cherished moments and milestones in our customers’ lives. Each piece is a treasure revered by all who encounter them, embodying our dedication to quality and artistry.
“ABSOLUTELY STUNNING! MITCH & CO SURPASSED ALL MY EXPECTATIONS WITH THEIR EXQUISITE CRAFTSMANSHIP. THE ATTENTION TO DETAIL IN MY BESPOKE PIECE WAS TRULY REMARKABLE. MY PARTNER COULDN’T BE HAPPIER WITH HER RING. THANK YOU FOR CREATING A TREASURE THAT WILL BE CHERISHED FOR GENERATIONS TO COME.”
MATT JOHNSON, ENGAGEMENT RING CUSTOMER
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Handcrafted in Jewellery Quarter, Birmingham