Terms and Conditions

Mitchel & Co will be referred to as “Mitchel & Co”, “us” or “we” throughout these terms and conditions, and linked pages. Customers and users of this website will be referred to as “you” or the “user”. The website (www.mitchelandco.com) belongs to Mitchel & Co. We are a registered company with the registration number 07723634 (England and Wales), located at 3-4 The Big Peg, Warstone Lane, Birmingham, B18 6NA, United Kingdom.

By using the website you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using this website. Mitchel & Co reserves the right to change or update these terms and conditions, at our own discretion, therefore you should check these pages each time you visit the website. Any changes made will come into effect immediately and your continuance of using this website will constitute
your agreement. If you do not agree to Mitchel & Co’s terms and conditions please do not proceed to use this website. Queries regarding this, or any other of Mitchel & Co’s policies, should be emailed to info@mitchelandco.com

1. Use of www.mitchelandco.com

1.1.Your use of this website constitutes your agreement to these terms and conditions.

1.1.1. These terms and conditions, as well as your use of this website, are
according to and governed by UK law. Any legal action arising from the
misconduct of these terms and conditions or otherwise will be filed in UK
courts. By using this website, you consent to the exclusive jurisdiction of
UK courts over any legal proceeding, legal action or law suit arising from
use of this website or Mitchel & Co’s terms and conditions..

1.2.Mitchel & Co is the owner of:

  • Intellectual property including, but not limited to, the Mitchel & Co logo, design, text, copy, graphics, original photographs, product designs and descriptions.
  • Trademarks.

1.2.1. Credit is given to materials, where applicable, that originate from any other source.

1.2.2. Users are permitted to use our site material, which can be electronically copied, when use is strictly personal and non-commercial.

1.3. As per applicable UK law Mitchel & Co has the right to bar users or terminate session at our discretion should users infringe upon the outlined terms and conditions.

1.4.Information and content on this website may be sourced from third parties, where applicable. Mitchel & Co will not be held liable for third party information, which may include inaccuracies or errors.

1.4.1. Links to third party websites or contact details should be treated cautiously and is entirely at the risk of the user. At Mitchel & Co we believe that the third parties we work with are trustworthy however we cannot control, monitor or ensure the safety of third party websites, content, links, information or other products. We
accept no liability for damages caused by such third party links or information.

1.5. Please see our Cookies Policy. This website uses cookies to store information regarding user browsing preferences. We use such information to increase usability and improve user experience. By allowing cookies to be used, you
consent to us and our associated third parties storing the following information:

  • Navigation of and actions taken on this website.
  • Browser type.
  • IP address.
  • Selections you make.

2. Ordering, Payment and VAT

2.1. Any order placed with Mitchel & Co, either in person, over the telephone or via the website, is subject to your acceptable and compliance with these terms and
conditions. Mitchel & Co reserves the right to reject an order.

2.2. Mitchel & Co accepts payment via the following methods, and are able to reject
payments that do not comply with the following:

  • Debit and Credit Cards
  • MasterCard and Maestro
  • Bank Transfer
  • Cash Payments
  • LMG Card
All prices on our website, displayed in-store, or quoted to you verbally include VAT.

3. Pricing

3.1.We aim to keep all information on this website as accurate as humanly possible, but will not be held accountable for errors of any kind, whether they be technical or human. In the event pricing information is incorrect or outdated we reserve the right to change and correct those prices. In such cases we will not honour sales based upon incorrect prices.

3.1.1. In some instances, Mitchel & Co will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by UK law, Mitchel & Co will not be held liable for third party content or information.

3.2.Mitchel & Co reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. In some instances, however, prices may differ from quotations due fluctuating markets and subsequent costs. In such an event, you will be informed by your point of contact at Mitchel & Co.

3.3.Any price reductions will be made at the sole discretion of Mitchel & Co and Mitchel & Co’s sales staff. Occasionally, Mitchel & Co may hold certain promotions or events, particularly for returning customers. Please look out For these on our website.

4. Delivery

4.1. On occasions when customers cannot pick up their order in person, a delivery service is available. We send orders via Royal Mail, both tracked and signed for, for proof of delivery. Please be aware you may be required to send proof of identity before shipment, and will be required to sign for your delivery. It is therefore important that you are available to receive the delivery in person or should specify an alternative arrangement. Please contact us on info@mitchelandco.com to discuss delivery services in more detail.

4.1.1. Deliveries sent out by Mitchel & C insured in line with Royal Mail policies and procedures. Goods returned to store are the responsibility of the customer until signed for by Mitchel & Co.

4.1.2. Although we make every attempt to deliver goods within the estimated timeframe, there is a possibility unforeseen circumstances may delay delivery. Mitchel & Co do not warrant or guarantee the delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.

4.1.3. Upon receiving your delivery, you become the sole owner of the item, and the item is held at your own risk. We are not liable for loss, damage or destruction once received by you. See our Insurance advice outlined in our Manufacturers Warranty.

4.1.4. The packaging we use for deliveries is discreet, and we do not write phrases such as ‘Mitchel & Co’ or ‘jewellers’, for security and discretion purposes. We ask that, in the event of returning an order by post, you do not write phrases on the packaging that could indicate the value of the contents. Instead, the package should be addressed to your point of contact (not ‘Mitchel & Co’) or simply M&Co followed by our store address. You can find out more information in our Returns Policy section.

5. Data Protection and Information Supplied by You

5.1.Sensitive information you supply via our website, including your name, address and contact details, will be kept confidential as according to the UK Data Protection Act 1998. You should be aware this information will be stored on our computer database system.

5.2.Other information you supply or submit to our website, including but not
limited to comments, design ideas, suggestions and questions, will be deemed non-confidential, and will therefore become the sole intellectual property of Mitchel & Co. Mitchel & Co will therefore be able to disseminate such material for commercial purpose without your acknowledgement or compensation.

6. Contacting Mitchel & Co

Should you wish to discuss any topics within these terms and conditions, or have
any other queries regarding Mitchel & Co, please email info@mitchelandco.com