Terms & Conditions | Mitchel & Co

Terms & Conditions

Thank you for shopping with Mitchel & Co. – An independent family jeweller based in the heart of Birmingham’s famous Jewellery Quarter.

We accept a minimum 50% deposit on all ordered items that are ready for customer collection within 6 weeks. Bespoke commissions or items collected after an 8 week period will require a 50% deposit on the total value at the time of placing the order. Mitchel & Co reserve the right to retain the customer deposit and cancel orders which remain outstanding for over 6 months from the initial order date.

Each of our designs can be priced according to your chosen budget and diamond characteristics (carat, colour, clarity and cut). The guide prices displayed are indicative of our most popular combination of GIA certified diamond and choice of metal, a D-F coloured diamond and at minimum, a carefully selected SI1 grade clarity. Our team of consultants, are always on hand to assist you in finding the perfect diamond to meet your budget, so please get in touch for a tailored estimate to suit you.

Unwanted store items may be returned for exchange or credit within 14 days of purchase, excluding pierced earrings, special orders, engraved items and bespoke commissions, which are non-refundable. This does not affect your statutory rights.

Company number 07723634