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Terms & Conditions

Thank you for shopping with Mitchel & Co. - An independent family jeweller based in the heart of Birmingham's famous Jewellery Quarter.

We accept a minimum 50% deposit on all ordered items that are ready for customer collection within 6 weeks. Bespoke commissions or items collected after a 8 week period will require a 50% deposit on the total value at the time of placing the order. Mitchel & Co reserve the right to retain the customer deposit and cancel orders which remain outstanding for over 6 months from the initial order date.

Unwanted store items may be returned for exchange or credit within 14 days of purchase, excluding pierced earrings, special orders, engraved items and bespoke commissions, which are non-refundable. This does not affect your statutory rights.

Company number 07723634